We want you to love your Parissa products, and we stand behind everything we make. If something isn't working for you, our Customer Care team is here to help.
Contact us at hello@parissa.com or 1.888.986.9974.
Parissa products are backed by our Satisfaction Guarantee.
If you've tried a product and aren't satisfied, please contact us within 30 days of delivery. We'll ask a few questions so we can understand what happened and determine the best solution.
Depending on the circumstances, we may offer a refund, replacement, product recommendation or other solution.
You do not need to return an opened or used product unless our Customer Care team specifically asks you to.
Because Parissa products are personal-care and hygiene products, opened products cannot be returned or restocked.
If you purchased several products and are unsure which one will work best for you, we recommend trying one product before opening the others.
Our Satisfaction Guarantee applies to products that have been reasonably tried. Opening multiple products does not automatically make all of them eligible for refund.
Products that have been opened but not used are generally not refundable.
Unopened products may be returned within 30 days of delivery.
Please contact Customer Care before sending anything back.
Return shipping for unopened products is the responsibility of the customer unless the product was shipped incorrectly or there is another issue caused by Parissa.
Approved refunds are issued to the original payment method.
Original shipping charges are not refundable.
If your order qualified for free shipping and a refund reduces the order below the free-shipping minimum, our standard shipping charge of CAD$20 for Canadian orders or USD$20 for U.S. orders may be deducted from the refund.
This includes partial refunds where the remaining products would not originally have qualified for free shipping.
If your order arrives damaged, defective or incorrect, please contact us within 30 days of delivery.
We may ask for:
This information helps us resolve the issue and identify any potential product or quality concerns.
If the problem is our responsibility, we'll make it right. You will not be responsible for additional shipping costs related to an approved damaged, defective or incorrect product claim.
When you contact us about a product, we may ask how it was used, what happened, the batch number or for photos.
These questions are not intended to make the process difficult. They help us:
We offer free standard shipping on qualifying orders over US$60 to Canada and the United States.
Free shipping is based on the value of the products you keep.
If products are refunded and the remaining order value falls below the free-shipping minimum, the applicable standard shipping charge may be deducted from your refund.
Shipping rates are shown at checkout based on your location and selected shipping method.
Our standard flat-rate shipping is:
| Canada | CAD$20.00 |
| United States | USD$20.00 |
We currently ship to:
Depending on the destination and service selected, we ship using Canada Post, USPS and UPS.
Orders are processed and delivered on business days. Public holidays are excluded.
International orders may be subject to duties, taxes or import charges assessed by local customs authorities.
These charges are the responsibility of the customer unless otherwise stated at checkout.
We're happy to help.
Email hello@parissa.com or call 1.888.986.9974 before returning any product.
